SSwitchboardinbox ops

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Analytics

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Measurement

Analytics

Volume and routing across the pipeline. Counts come straight from the database.

Volume, last 14 days

total messages per day

10-12

10-13

10-14

10-15

10-16

10-17

10-18

10-19

10-20

10-21

10-22

10-23

10-24

10-25

By intent

14 total

refund request4
faq1
spam1
internal request1
support request1
sales inquiry1
meeting request1
partnership

1

invoice1

billing issue1

complaint1

By priority

14 total

MEDIUM8
HIGH5
LOW1

By status

14 total

PROCESSED8
NEEDS REVIEW6

Tasks by department

13 total

Finance6
Operations2
Support2
Sales2
Partnerships1