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Inbox operations
latest messages with the decision the system reached
Refund
Refund needed
Charged twice this month
Refund request
Can we set up a call?
Pricing for 40 seats
refund request routed to Finance. Waiting for human approval.
refund request routed to Finance. Waiting for human approval.
partnership routed to Partnerships. Waiting for human approval.
complaint routed to Support. Waiting for human approval.
Prod Sender
Message received
Prod Sender via email
Intent detected
14:33:52 +27msrefund request - confidence 95% (deterministic classifier)
Priority and sentiment
14:33:52HIGH priority, negative tone
Structured data extracted
14:33:53Intent matched: refund request; Negative tone detected; Amount detected: $150; Duplicate charge language; High priority signal
Policy applied
14:33:53Refund requests always require human approval. Auto approve cap is $100.
Reply drafted for approval
14:33:55Re: your message
Task created
14:33:57Review refund request -> Finance
Approval requested
14:33:58Finance must approve before anything is sent
Verified
14:33:58Automatic steps done. High risk step is waiting on a person.