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Prod Sender

NEEDS REVIEWrefund request

Refund - Vercel Check - email

AI understanding

deterministic classifier

Intent: refund request
Request: refund
Priority: HIGH
Sentiment: NEGATIVE
Risk: HIGH risk
Confidence: 95%

Signals

Intent matched: refund request
Negative tone detected
Amount detected: $150
Duplicate charge language
High priority signal

Policy applied

Refund requests always require human approval. Auto approve cap is $100.

Original message

Charged twice, $150. Need a refund.

Waiting for approval

refund request routed to Finance. Waiting for human approval.

Decision note

Record

Received: Oct 01, 14:33
Email: -
Channel: email
Human required: Yes

Tasks

Review refund request
Oct 01, 18:33