Loading data
trigger seed - started Oct 01, 13:47 - finished Oct 01, 13:58 - engine deterministic classifier (model unavailable)
9 recorded
Message received
13:58:27Tomas Herrera via email
Intent detected
13:58:28 +1030msrefund request - confidence 76% (deterministic classifier (model unavailable))
Priority and sentiment
13:58:28MEDIUM priority, neutral tone
Structured data extracted
13:58:28Intent matched: refund request; Amount detected: $240
Policy applied
13:58:28Refund requests always require human approval. Auto approve cap is $100.
Reply drafted for approval
13:58:29Re: your message
Task created
13:58:29Review refund request -> Finance
Approval requested
13:58:29Finance must approve before anything is sent
Verified
13:58:29Automatic steps done. High risk step is waiting on a person.
5 recorded
Reply drafted
PENDINGHIGH riskAPPROVALHi Tomas, Thanks for flagging this. I can see a refund request on the account and I have routed it to our finance team for review. Refunds are reviewed by a person before anything is processed, so you will get a confirmation once that review is complete. If there is an order or invoice number you can share, it will speed things up. Best, Customer Operations
Payment details extracted
DONELOW riskAUTOAmount on file: $240
Approval requested from Finance
PENDINGHIGH riskAssigned to Finance
DONELOW riskAUTOFinance owns the refund decision.
Task created
DONELOW riskAUTOReview refund request