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trigger seed - started Oct 01, 13:14 - finished Oct 01, 13:58 - engine deterministic classifier (model unavailable)
9 recorded
Message received
13:58:36Denise Okafor via email
Intent detected
13:58:37 +1033mscomplaint - confidence 84% (deterministic classifier (model unavailable))
Priority and sentiment
13:58:37HIGH priority, negative tone
Structured data extracted
13:58:37Intent matched: complaint; Negative tone detected; High priority signal
Policy applied
13:58:37Complaints require human approval before a reply is sent.
Reply drafted for approval
13:58:38Re: your message
Task created
13:58:39Escalate customer complaint -> Support
Approval requested
13:58:39Support must approve before anything is sent
Verified
13:58:39Automatic steps done. High risk step is waiting on a person.
4 recorded
Reply drafted
PENDINGHIGH riskAPPROVALHi Denise, Thank you for telling us, and I am sorry about the experience. I have escalated this to a support lead so it gets proper attention. Someone will follow up with a concrete next step shortly. Best, Customer Operations
Escalated to Support lead
DONEHIGH riskAUTOFlagged as a complaint.
Approval requested from Support
PENDINGHIGH riskAPPROVALTask created
DONELOW riskAUTOEscalate customer complaint